Phil is all about customer service and he makes a very good job of it! You can tell from his showroom that he is particular about the cars he sells and that he is passionate about his business. His communication is excellent, he replied to my many emails really quickly and professionally. On the day I collected my car he collected me from the train station which he didn’t have to do, on a Sunday aswell! He not only made an effort with me but he was really friendly and interested in what my parents had to say also. I would 100% recommend Phil to anyone! It was an easy, professional transaction from start to finish and my car is amazing.Kaylee Charlesworth, Alfreton, Derbyshire, 21st October 2018.
Phil knows his stuff, sorted everything out including the cherished number transfer and car tax along with a fair part x price. Thanks loving the Jag.Neville Leviston, Grange-Over-Sands, Cumbria, 16th November 2018.
"First class dealer"
First class dealer great place with great cars Paper work all in place with car ready to go.Dave Chadwick, Farnworth, Bolton.
"Thanks Phil, the Freelander 2 is amazing"
The best experience of buying a car, no pressure, no hard sell, no hassle, no problem, Phil is a really nice genuine friendly guy I will definitely come back again.John White, St Helens, 29th July 2018
"Astounded by the Service"
Received my new car today from Phil Weaver and his wife who both kindly delivered it for me. Genuinely never received such professional service from a car dealer! We’ve been astounded by the service we have been provided it literally was 1st class service all the way through! Phil you are a credit to the industry, there was nothing I needed to ask as you explained every detail of the car, the process, checks and next steps it’s been a pleasure doing business with you and with such a friendly guy, will definitely keep in touch and will do business again! I would highly recommend you to anyone in the confidence that they too will be amazed at the service provided and quality of your cars!!!!!Emma H, Thornton Cleveleys 1st June 2018
"Best Car Buying Experience Ever"
I’ve bought an absolutely beautiful Mercedes e250cdi from Phil Weaver. The car is top quality as was Phil’s customer service and attention to detail. From the outset, when I made an appointment to test drive the vehicle he made me feel important , there was no pressure selling, he made me feel very much at ease. After the test drive he walked me through all the history and documentation associated with the car, he listened to the one concern I had, checked it out and fixed it. I can honestly say it’s the best car buying experience I’ve ever had, and I’ve had quite a lot over the years. The thing that strikes you about Phil Weaver is that he cares about his customers, he wants you to return again. I certainly will, it was a real pleasure doing business with him.Phil C, Ormskirk 31st May 2018
"Brilliant all round Pruchase"
Had a brilliant car buying experience from Phil, very honest and genuine. I travelled from Newcastle to Preston on the train and he even picked me up from the station. Can't fault anything at all with the car or professionalism of the dealership. Would highly recommend!!Ross P, Northumberland 8th May 2018
"A quality professional service"
Excellent car buying experience from start to finish. Friendly & efficient service and I was made to feel totally at ease throughout the process.Mike F, Morecambe 2nd May 2018
Phil was fantastic when I purchased my Audi. Real genuine guy who cares about his customer. Fantastic service and fantastic car. Thank you.Amelia B, Croston 28th April 2018
"A really good experience"
A really good buying experience. Straight-forward, fair and reasonable, prepared, pro-active, good communication, delivered on their promises, and friendly. All very important as I travelled far to check & collect the vehicle with a long drive home. Excellent care and attention, thank you.Simon Scott, Brighton 11th November 2017
I find it hard to put into words how brilliant these guys are, they put the fun back into buying a car. Totally honest people, who provide a relaxed atmosphere and cant do enough for you. And the standard of the cars they sell are absolutely outstanding. Thank you so much, and i will definately be back in the futureLee Neil, Chorley 8th September 2017
"Help Offered was Second to None"
I travelled from London to view and buy my latest car, a Mercedes AMG 350. The service and help offered by Ben and Phil was second to none, the quality of cars are great and the after service is a breath of fresh air in this day and age! Hopefully this is the start of a long term relationship and I will be recommending this company to my friends! Good work lads keep it up!!!Tony Elliott, Enfield 8th January 2017
"Excellent service & beautiful cars"
Very friendly and professional. Customer service is second to none, it is clear they aim to strive for customer satisfaction rather than just sales. I will definitely return here first when the time comes to replace my car.Nicola De Asha, St.Annes. 10th November 2016
"Enjoyable and honest car purchase"
We spotted the ideal used Jaguar online at Knickerbrook cars and after an excellent friendly chat on the phone decided to travel to get it despite living almost 400 miles away near St Ives in Cornwall.
When we got there the welcome was very professional and with a warmth that made us feel like valued customers. The car had been prepared promptly, was immaculate and just as stunning as expected.
The icing on the cake came a short while later when an unexpected issue developed on the car and it was dealt with immediately under their own in house warranty, without question, and without any inconvenience to us at what was a personally difficult time.
Phil and Ben run a company that puts the customer first, something very rare these days, and we highly recommend them to any prospective customer wanting an enjoyable and honest car purchase.Pauline and David Warren, Hayle, Cornwall 19th August 2016
"First rate experience"
Bought a lovely white Mercedes E class coupe from Knickerbrook,travelled a way to see it but it was worth it. The car was just what I wanted and I can't fault my experience with Knickerbrook. They went out of their way to make sure that everything was absolutely right with the car. Professional but friendly,very informative and thorough,I would recommend them to anyone looking for a car like mine.Sarah Barker, Stone, Staffordshire, 25th May 2016
Great experience with this garage, excellent stock and even better service. couldnt do enough to help, will highly recommend and go back.Lee Batty, Wirral. 21st April 2016
"Honest and attentive"
Without question the most honest and attentive car dealership I have ever dealt with. My recently purchased c220 estate had a couple of problems but Phil and his team sorted it out in a professional no quibble manner. I have no qualms about recommending Knickerbrook to everyone and my next vehicle will be bought from them. Many thanks to all. Best wishes and success for the future.Stephen and Sandra Smallwood, Leyland. 10th March 2016
I'd just like to say what a great experience it was dealing with you recently when I bought the red 318 Ci.
Your attention to detail with the car's history and condition is exemplary - apart from a few tweaks to the car's features which we discussed and, in my humble opinion, the quality of the images you add to your advertising really helps to sell your cars. I'd have no problem recommending you to anyone who's after a used car with the level of documentation and history that you provide. It really makes a difference dealing with a company that explains everything in detail, especially the V5 document transfer process. Your professionalism, openness and extremely high level of service should be used as a model - not just for the car selling trade but for any business/organisation when dealing with customers.
Thanks guys, and all the best for Xmas and the New Year!Paul Samat, North East
I recently purchased an Audi from the guys at Knickerbrook cars, and what a fantastic buying experience it was! I had a 350 mile round trip to see the car and it was spot on. After a brew I had a look around the car; it was exactly as advertised, and I was given space to look at my own pace. Because the car had just arrived it was due a service and MOT. These were duly done, and any advisory points were rectified as promised - new discs and pads, 2 new tyres, all without hesitation.
When I collected the car the following week it was ready to go and had been well valeted. I've bought from supermarkets and main dealers before, but the quality and service from Knickerbrook cars was in a much higher league altogether. I'll be buying my next car from them, and have recommended them to several friends already.
Great job guys, thanks and keep up the great work!Paul Newhook, Buckingham
"A Brilliant Buying Experience"
Just picked up a Mercedes C220 cdi from these guys, our second purchase this year after my daughter's Mini One in February, and once again cannot fault the experience, quality of preparation better than main dealers, and two great people to do business with. Will definitely buy our next car here...Tom Berry, Chorley
"Vehicle Purchase from Knickerbrook Cars"
In January 2015 we bought our son his first car, a second hand red Mini One from Knickerbrook Cars. We saw the vehicle advertised on ebay and the photographs and detailed description made us want to know more about the vehicle. On telephoning the company we spoke at first to Ben and later to Phil, the two owners who could not have been more helpful. So much so that despite the fact the car was located over 180 miles from our home we decided to buy it unseen and paid a small deposit to secure it.
We arranged to collect the car the following week and on seeing it 'in the metal' it was exactly as described. Our son is now the proud owner of his delightful red Mini and we would like to thank Ben and Phil for their professional and honest approach to selling a used car. We would highly recommend Knickerbrook Cars as a first class company to deal with when buying a used car.Mark & Tina Lewis, Gristhorpe, North Yorkshire
Travelled up from Birmingham to buy my Mondeo. Knickerbook cars did not disappoint! The place looks like a good quality garage with a good range of high quality cars on the forecourt, instantly boosting confidence! Was a busy day in the office for Phil, but was made to feel welcome and offered drinks whilst we waited. The advert was very descriptive, and accurate, the car was as stunning in the metal as it was on the pictures.
6 weeks on, still enjoying the car, and the after sales service is impeccable, really made to feel like a valued customer, before, during, and after the sale! Will keep an eye on Knickerbrook for my future cars, hopefully not too soon though!
Cheers Phil and Ben.Matthew Leach, Great Barr, Birmingham
"Excellent Customer Care"
Hi Ben & Phil,
Just a quick note to say thanks again for the outstanding service in purchasing Claire's Mini Cooper. Claire and I can't praise you guys enough for the attention to detail in preparing the car, and also the level of customer care. As you are aware this is my second purchase from you in the last six months and that in itself should speak volumes. I have mentioned in the previous feedback that you "exceeded my expectations" and once again you have delivered on your promises. You both should be very proud of the business you have built up and stick with the relaxed "non pushy" way you deal with prospective customers. The "big guys" really do have a lot to learn from smaller independent guys like yourselves. Well done and I hope you and your business prospers as a result of your work ethos.
Kind RegardsClaire & Stuart McDonald, Aberdeen